Privacy Policy — 995bt Online Casino

1. Information We Collect

995bt collects personal information from you when you register an account, use the platform, make a deposit or withdrawal, contact our support team, or interact with any feature of the 995bt service. The categories of personal data we collect are described below.

1.1 Information You Provide Directly

When you register a 995bt account or complete our KYC verification process, you provide us with the following categories of personal information:

• Full legal name as it appears on your government-issued identity document.
• Date of birth, used to verify that you meet the 18+ age requirement.
• Residential address, including city, district, and postal code within Bangladesh.
• Mobile phone number, used for account verification, two-factor authentication, and support communications.
• Email address, used for account notifications, promotional communications (where opted in), and support correspondence.
• Government-issued identity document images or scans (national ID card, passport, or driving licence), submitted for KYC purposes.
• Proof of address documents, such as utility bills or bank statements, submitted for KYC purposes.
• Payment method details, including your registered bKash mobile number, Nagad account number, Rocket number, Upay account, or bank account details, used to process deposits and withdrawals.

1.2 Information Collected Automatically

When you access and use the 995bt platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location derived from your IP address.
• Device type, operating system, and browser version.
• Session duration, pages visited, games played, and betting history on the 995bt platform.
• Login timestamps, deposit and withdrawal transaction records, and bonus claim history.
• Cookies, pixel tags, and similar tracking technologies as described in Section 4 of this Policy.

1.3 Information from Third Parties

In certain circumstances, 995bt may receive personal data about you from third parties, including:

• Payment processors and mobile financial service providers (such as bKash, Nagad, Rocket, and Upay), who may confirm transaction details and account ownership information as part of deposit and withdrawal processing.
• Identity verification service providers engaged by 995bt to assist with KYC checks, who may cross-reference your submitted documents against official databases.
• Fraud detection and anti-money laundering screening services, which may flag connections between your account and known risk indicators.

2. How We Use Your Information

995bt uses the personal data it collects for the following purposes. We process your data only where we have a lawful basis to do so, which may be the performance of a contract with you, compliance with a legal obligation, our legitimate business interests, or your explicit consent.

995bt does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated screening tools are used for fraud or AML detection, flagged cases are reviewed by a member of the 995bt compliance team before any action is taken against an account.

3. Sharing Your Information

995bt does not sell, rent, or trade your personal data to third parties for their own independent commercial use. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose.

3.1 Service Providers and Processors

995bt engages a number of carefully selected third-party service providers who process personal data on our behalf in order to deliver the 995bt service. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and City Bank receive the minimum payment information necessary to execute deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party verification services receive copies of submitted identity documents to carry out identity and age verification checks on behalf of 995bt.
• Game studio providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other integrated game studios may receive pseudonymous player session identifiers to deliver their game content. These providers do not receive your full name, email, or payment details.
• IT infrastructure and hosting providers: 995bt's platform is hosted on secure cloud infrastructure. Hosting providers have access to server-level data under strict data processing agreements.
• Customer support platforms: Support ticket and live chat infrastructure providers may process the content of your support communications on our behalf.

All third-party service providers engaged by 995bt are bound by written data processing agreements that require them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection standards.

3.2 Legal and Regulatory Disclosures

995bt may disclose your personal data to law enforcement agencies, courts, regulatory authorities, or other government bodies in Bangladesh or internationally where we are legally required to do so, where disclosure is necessary to prevent or detect criminal activity, or where we are required to cooperate with an official investigation. Such disclosures are made on a case-by-case basis and are limited to the data specifically requested.

3.3 Business Transfers

In the event that 995bt undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it.

4. Cookies & Tracking Technologies

995bt uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather analytical information. A cookie is a small text file placed on your device by your browser when you visit a website. The cookies used by 995bt fall into the following categories:

4.1 Strictly Necessary Cookies

These cookies are essential for the 995bt platform to function. They maintain your login session, remember your account state between pages, and support security features such as CSRF protection. Strictly necessary cookies cannot be disabled without impairing your ability to use the platform.

4.2 Performance and Analytics Cookies

These cookies collect anonymised or pseudonymous information about how players use the 995bt platform, including which pages are visited most frequently, which games are played, how long sessions last, and where errors occur. This data is used to improve the performance and usability of the platform. No personally identifiable information is shared with analytics providers through these cookies.

4.3 Functional Cookies

Functional cookies allow 995bt to remember your preferences, such as your preferred language, display settings, or recently played games. They improve the personalisation of your experience on the platform but are not essential to its core operation.

4.4 Marketing and Retargeting Cookies

Where you have given your explicit consent, 995bt may use marketing cookies to show you relevant promotional content on third-party websites or platforms. You may withdraw your consent to marketing cookies at any time by updating your cookie preferences in your account settings or by contacting customer support. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5. Data Retention & Storage

995bt retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. The following general retention periods apply to the main categories of personal data held by 995bt:

• Account registration data (name, email, phone, address, date of birth): Retained for the duration of your account and for a period of five years following account closure, to meet anti-money laundering and record-keeping obligations.
• KYC documents (identity documents, proof of address): Retained for five years from the date of submission, or for the duration required by applicable compliance obligations, whichever is longer.
• Transaction records (deposits, withdrawals, wager history): Retained for seven years from the date of the transaction, in accordance with financial record-keeping standards.
• Customer support correspondence: Retained for three years from the date of the last communication in a support thread.
• Session and behavioural data: Retained in identifiable form for up to 24 months, after which it is anonymised or deleted.
• Marketing consent records: Retained for three years from the date of consent or from the date of the last marketing communication sent under that consent, whichever is later.

Upon expiry of the applicable retention period, personal data is securely deleted from 995bt's systems using industry-standard deletion methods. Where complete deletion is not technically feasible due to backup storage cycles, data is rendered inaccessible and is deleted at the next scheduled backup purge.

All personal data processed by 995bt is stored on servers located within secure data centres. 995bt takes reasonable steps to ensure that any personal data transferred to or stored by third-party service providers outside Bangladesh is protected by adequate safeguards equivalent to those applied within Bangladesh.

6. Your Privacy Rights

As a player on the 995bt platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team. We aim to respond to all valid requests within 30 days of receipt.

6.1 Right of Access

You have the right to request a copy of the personal data that 995bt holds about you, along with information about how it is being used and with whom it has been shared. We will provide this information in a clear, accessible format.

6.2 Right to Rectification

If any of the personal data 995bt holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly through your 995bt account settings. For changes to information that requires re-verification (such as your legal name or date of birth), please contact customer support.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that 995bt may be required to retain certain data beyond your erasure request due to legal, regulatory, or compliance obligations, particularly in relation to financial records and KYC documentation.

6.4 Right to Restrict Processing

In certain circumstances, you have the right to request that 995bt restricts the processing of your personal data — for example, while a dispute about its accuracy is being resolved, or where you have objected to processing and 995bt is considering your objection.

6.5 Right to Withdraw Consent

Where 995bt processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal. You can unsubscribe from 995bt marketing emails at any time using the unsubscribe link in any marketing email, or by contacting support.

7. Data Security Measures

995bt implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security practices include the following:

• SSL/TLS encryption: All data transmitted between your device and the 995bt platform is encrypted using SSL/TLS protocols. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. 995bt does not store your password in a recoverable format.
• Access controls: Access to personal data within 995bt's systems is restricted to employees and contractors who require it to perform their job functions. Access privileges are regularly reviewed and revoked when no longer needed.
• Audit logging: All access to sensitive personal data, including KYC documents and financial records, is logged for audit and accountability purposes.
• Infrastructure security: 995bt's platform is hosted on hardened cloud infrastructure with firewall protection, intrusion detection systems, and regular vulnerability assessments.
• Incident response: 995bt maintains a data breach response procedure. In the event of a security incident that affects your personal data, we will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

While 995bt applies rigorous security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you believe your 995bt account has been compromised, please contact our support team immediately so that we can take protective action.

8. Updates to This Policy

995bt reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the services we offer, applicable law, or regulatory requirements. When a material change is made to this Policy, we will notify registered players by email to the address associated with their 995bt account and by publishing a prominent notice on the 995bt platform for a reasonable period following the change.

The effective date displayed at the top of this Policy will be updated each time a revision is published. We encourage you to review this Privacy Policy periodically to stay informed about how 995bt protects your personal data. Your continued use of the 995bt platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes.

If you have any questions about this Privacy Policy, about the personal data 995bt holds about you, or about how to exercise your privacy rights, please contact the 995bt support team. Contact details are provided in the footer of every page on the 995bt platform. Our support team is available around the clock, including all Bangladesh public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March).