Responsible Gaming at 995bt

1. Age Restriction & Eligibility

995bt is strictly an adults-only platform. All players must be aged 18 or over to register an account, place bets, or play any game on the 995bt platform. This is a firm, non-negotiable requirement and applies to all players across Bangladesh and any other jurisdiction where 995bt accepts registrations.

As part of our Know Your Customer (KYC) process, 995bt verifies the age and identity of every player who registers. You will be required to submit a valid government-issued identity document — such as your Bangladesh National Identity Card (NID), passport, or driving licence — before making your first withdrawal and in some cases before depositing. Any account found to belong to a person under the age of 18 will be permanently closed immediately and any funds held in the account will be handled in accordance with our Terms & Conditions.

Protecting Minors

995bt strongly recommends that parents and guardians take steps to prevent underage access to online gambling platforms. Parental control software can be used to restrict access to gambling websites on shared devices. Consider using tools such as Net Nanny, Qustodio, or your internet provider's built-in parental controls to block access to gambling content for minors in your household.

If you share a device with a minor, always log out of your 995bt account when you are finished playing and never allow a minor to use a device on which your 995bt account credentials are saved.

2. Deposit Limits

One of the most practical tools for managing your gambling budget at 995bt is the ability to set a personal deposit limit on your account. A deposit limit caps the total amount you can deposit into your 995bt account over a defined time period, ensuring you never fund your account beyond what you have pre-decided is affordable.

How Deposit Limits Work at 995bt

• You can set or lower a deposit limit at any time — the change takes effect immediately and without delay.
• Requests to increase a deposit limit are subject to a mandatory 72-hour cooling-off period before the higher limit comes into force. This delay is intentional and is designed to prevent impulsive decisions made during a gambling session.
• If you have active daily, weekly, and monthly limits set simultaneously, the most restrictive limit at any given time will apply.
• To set or modify your deposit limit, log in to your 995bt account, navigate to the responsible gaming section of your account settings, and follow the on-screen instructions. Alternatively, contact our support team for assistance.

We recommend that all 995bt players set a deposit limit from the moment they register their account, regardless of whether they feel they have a gambling problem. Budgeting proactively is a sign of healthy, responsible gaming.

3. Time-Out & Cooling-Off Periods

A time-out is a short-term voluntary break from the 995bt platform. It is suitable for players who feel they need to step back from gambling for a limited period — whether because gambling is no longer fun, because they have been playing more than intended, or simply because they want a planned break.

Available Time-Out Durations

• 24 hours — A brief reset after a losing session or an unexpectedly long play session.
• 72 hours (3 days) — A short break over a weekend or holiday period.
• 1 week — A meaningful pause to reflect on your gambling habits.
• 1 month — A longer break for players who feel gambling is taking up too much of their time or money.
• 6 weeks — The maximum duration for a standard time-out before self-exclusion becomes the appropriate option.

What Happens During a Time-Out

During an active time-out on your 995bt account, the following restrictions apply:

• You cannot log in to your 995bt account or access the platform in any way.
• No deposits, bets, or game play can be made from your account.
• You will not receive any promotional emails, bonus offers, or marketing communications from 995bt during the time-out period.
• Any pending withdrawals at the time the time-out is activated will continue to be processed normally.
• The time-out cannot be reversed or cancelled early — it must run its full course.

4. Self-Exclusion

Self-exclusion is a more serious, longer-term tool for players who believe their gambling has become — or is at risk of becoming — a problem. By self-excluding from 995bt, you are making a firm commitment to stop gambling on the platform for a significant period of time. 995bt treats all self-exclusion requests with the utmost seriousness and processes them without delay.

Self-Exclusion Periods

• 6 months — The minimum self-exclusion period available at 995bt.
• 1 year — Suitable for players who need an extended break to address gambling-related concerns.
• 5 years — A long-term exclusion for players with more serious concerns about their gambling behaviour.
• Permanent (indefinite) — A lifetime exclusion from 995bt. This option is irreversible.

How to Apply for Self-Exclusion

To apply for self-exclusion from 995bt, contact our customer support team directly. Self-exclusion requests must be made explicitly and cannot be processed automatically through account settings alone — we require direct contact so that our team can confirm your request and provide appropriate support resources. You can contact the 995bt support team via live chat on the platform or by emailing our support address listed in the footer of every page.

What Self-Exclusion Means for Your Account

• Your 995bt account will be immediately suspended upon confirmation of the self-exclusion request.
• You will be permanently removed from all 995bt marketing communications for the duration of the exclusion.
• Any funds remaining in your account balance will be made available for withdrawal. Contact our support team to arrange the return of your funds.
• Self-exclusion cannot be reversed before the chosen exclusion period has fully elapsed. Requests to re-open an account early will be declined without exception.
• At the end of the exclusion period, your account will not be automatically re-opened. You must contact support and complete a brief reinstatement process, which includes acknowledging the risks of resuming gambling.

5. Recognising Problem Gambling

Gambling problems do not always develop suddenly. They often build gradually, and it can be difficult to recognise the signs in yourself. The following warning signs may indicate that gambling is having a negative impact on your life. If several of these apply to you, we strongly encourage you to contact our support team or one of the organisations listed in Section 7.

If you recognise several of these patterns in your own behaviour, please take action now. Gambling problems are manageable with the right support, and reaching out early always leads to better outcomes. The 995bt responsible gaming team is available 24 hours a day, seven days a week, including during Ramadan, Eid, and all Bangladesh public holidays.

7. Getting Help & Support

If you feel that gambling is becoming a problem for you or someone you care about, support is available. 995bt encourages all players who are struggling with gambling to reach out — either to our own support team or to an independent organisation that specialises in gambling-related issues. Speaking to someone is always the right first step.

Independent Support Organisations

The following types of organisations provide free, confidential, and professional support for people affected by problem gambling. We encourage any player who is struggling to contact an appropriate service in their area:

• Mental health and counselling services — Speak with a qualified counsellor or psychologist who specialises in behavioural addictions, including gambling disorder. Many offer remote sessions by phone or online video call, which are accessible from anywhere in Bangladesh.
• Community support groups — Peer support groups bring together people who share similar experiences with problem gambling. These groups provide a safe, non-judgemental space to share, listen, and recover together.
• Family and relationship counselling — Gambling problems often affect not just the individual, but also their family members and close relationships. Dedicated counselling services can help families work through the impact of problem gambling together.
• Financial counselling — If gambling has led to financial difficulties, a financial counsellor can help you create a debt management plan, negotiate with creditors, and rebuild your financial stability step by step.

8. Safe Play Tips

Gambling can be a fun and enjoyable form of entertainment when approached responsibly. The following practical tips will help you keep your 995bt experience positive, controlled, and within healthy boundaries.

Before You Play

• Set a firm budget before each session — decide in advance the maximum amount you are willing to lose, and treat it as the cost of entertainment, not as money you expect to win back.
• Set a time limit for your session. Use your device's timer or the session reminders available in your 995bt account settings to keep track of how long you have been playing.
• Never gamble when you are feeling stressed, upset, tired, or under the influence of alcohol or any other substance. Your decision-making is impaired in these states, which increases risk.
• Make sure that all of your essential expenses — rent, groceries, utilities, loan repayments — are covered before you allocate any money to gambling.

While You Play

• Stick to your pre-set budget and time limit, even if you are winning. Winning streaks do not continue indefinitely, and it is easy to give back gains quickly.
• Take regular breaks. Step away from the screen, get some fresh air, and return only when you feel refreshed and clear-headed.
• Do not chase losses. Accepting a losing session as part of normal gambling variance is an essential part of responsible play. Chasing losses almost always leads to larger losses.
• Remember that all casino games and slots at 995bt are governed by random number generators. There is no strategy, pattern, or system that can guarantee a win. Every spin or bet is independent of the previous one.

After Your Session

• Review your session honestly. Did you stay within your budget and time limit? If not, consider why and put additional controls in place before your next session.
• If you find yourself returning to gamble immediately after a session ends, take a break before playing again. Consider setting a time-out period on your 995bt account.
• Talk openly about your gambling with a trusted friend or family member. Keeping gambling secret is one of the early warning signs of a developing problem.